Rockford Franchise FAQs

8/3/2024 (Permalink)

Some info about our franchise!

How long have we been in business? Our franchise has been operating for 19 years now; however, our Corporate entity has been established for 40 years!

What services do we offer? We offer a full range of restoration services that include, fire restoration, remediation, and reconstruction; water restoration, remediation, and reconstruction; mold mitigation and remediation. We also offer residential and commercial cleaning services, board-ups, biohazard and trauma cleanup, carpet cleaning, and mold mitigation services. Our ability to be faster to any disaster saves insurance companies money, and gets home and business owners back into their property in a timely manner!

What sets us apart from our competition? For starters, we do background checks on all of our employees to guarantee they are upstanding people, and qualified to work for us.  We put our employees through intense training programs to make sure they are up to date on the latest in safety and work related procedures.  All of our employees are IICRC certified which means they can provide a higher quality of service, and make our clients feel at ease knowing their most important possessions are in safe hands.  Our employees always dress professionally and follow the platinum rule of customer service.  Another benefit is our 1-4-8 Response guidelines required by SERVPRO® corporate. This means that when we receive a notice of loss, we will be in touch with the client or adjuster within 1 hour to determine the scope of the job. Within 4 hours a team of technicians will arrive on the scene to begin the process of mitigation.  The sooner we are able to extract water and dry the affected areas the better chance we have of avoiding secondary damage requiring some tear-out and restoration which is more costly. Within 8 business hours a verbal briefing of the scope will be communicated to the adjuster.  We also offer a two year limited warranty on our workmanship and a one year limited warranty on materials. We also pride ourselves on our personal lines of insurance, we carry policies above and beyond that which is required in our field.

Is there any restoration service we can not do?  We are not licensed in roofing or plumbing, therefore, we sub contract those services out to people we trust to do the same quality of work that we provide.

How quickly can you get results? You can always depend on our quick response to any emergency.  Results depend on the severity of the problem. A clean water job can usually be mitigated in three days. A fire loss may result in the home or business owner being out of the structure for months. 

We are more than willing to share some of customers' satisfaction reports, and answer any further questions anyone may have! At SERVPRO we make any of life's little disasters "Like it never even happened"!